Privacy Policy

At Stiga Australia, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.stigaaustralia.com), purchase products, or interact with us. By using our website, you consent to the practices described below.

1. Information We Collect

We collect information to provide a seamless shopping and browsing experience. The types of information include:

  • Personal Information: When you place an order, create an account, or contact us, we may collect:
    • Name
    • Email address
    • Phone number
    • Billing and shipping address
    • Payment details
  • Non-Personal Information: We collect browsing data, such as:
    • Pages visited (e.g., Stiga table tennis bats or tables product pages)
    • Products viewed
    • IP address
    • Device information
    • Collected via cookies and analytics tools (see Section 4 for details)
  • Communication Data: Information provided when you contact us via:
    • Email: info@stigaaustralia.com; info@tabletennisworld.com.au
    • Phone: 02 9542 7933
    • Website forms (e.g., product inquiries or freight quotes)

2. How We Use Your Information

We use your information to deliver a personalized and efficient experience, including:

  • Processing and fulfilling orders, including shipping
  • Providing customer support, such as product inquiries or freight quotes
  • Sending order confirmations, shipping updates, and completed order notifications
  • Improving our website by analyzing browsing patterns and product preferences
  • Sending marketing communications (with your consent, where required)
  • Complying with legal obligations, such as tax reporting or fraud prevention

3. How We Share Your Information

We share your information only when necessary to operate our business or comply with the law:

  • Service Providers: We share data with trusted partners, including:
    • Shipping companies (e.g., Australia Post, TNT, Toll)
    • Payment processors (e.g., PayPal, Stripe) for secure transactions
  • Legal Requirements: We may disclose information if required by law, such as in response to a court order or to prevent fraud
  • Business Transfers: If Stiga Australia is sold or merged, your information may be transferred to the new owner, with continued privacy protections
  • Third Parties: As noted in Stiga’s global practices, data may be shared with third parties for analytics or social media widgets (e.g., Facebook, Instagram) only when activated by you (e.g., clicking a social media button)

We do not sell or rent your personal information to third parties for marketing purposes.

4. Cookies and Tracking

Our website uses cookies to enhance your experience:

  • Essential Cookies: Enable core functions like adding products to your cart and checking out
  • Analytics Cookies: Track site usage  to improve our offerings
  • Marketing Cookies: Deliver relevant ads based on your interests (optional)

You can manage cookie preferences via your browser settings or our cookie consent popup (if enabled).

5. Data Security

We take reasonable steps to protect your information, including:

  • Secure Socket Layer (SSL) encryption for online transactions
  • Regular security updates to our e-commerce platform
  • Restricted access to personal data by our staff

However, no online system is 100% secure. Please use strong passwords and avoid sharing sensitive details.

6. Your Rights

Under the Australian Privacy Principles (APPs) and, where applicable, GDPR (as Stiga complies with GDPR for international operations), you have the right to:

  • Access your personal information we hold
  • Request corrections to inaccurate data
  • Opt out of marketing communications
  • Request deletion of your data, subject to legal obligations (e.g., tax records)
  • Data portability (receive your data in a structured, machine-readable format, where feasible)

To exercise these rights, contact us at info@stigaaustralia.com or the contact number provided on our website. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

7. Third-Party Links

Our website may link to third-party sites (e.g., payment processors or social media platforms). We are not responsible for their privacy practices. Please review their policies before providing information, as advised in Stiga’s global policy.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations (e.g., tax records). For example, browsing data collected via cookies may be stored for up to seven days, while order-related data is kept for the duration required by Australian tax laws.

9. International Data Transfers

As part of the Stiga Group, your data may be transferred to Stiga S.p.A. (Italy) or other group entities for processing, subject to GDPR-compliant safeguards (e.g., standard contractual clauses) to ensure equivalent protection.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, with the effective date noted above. Please check periodically.

11. Contact Us

For questions about this Privacy Policy or our data practices, please contact:

Email: info@tabletennisworld.com.au
Phone: 02 9542 7933
Address: Unit 10, Block A, 1-3 Endeavour Road Caringbah NSW 2229